At Clearly Lucky, we value your privacy. This policy explains how we collect, use, and protect your personal data. We aim to be transparent and ensure you feel safe when using our website and services.

What Data We Collect

• Contact information: Name, address, email, phone number

• Payment information: Credit card or bank details (processed securely via our payment providers)

• Account information: Username, password

• Device information: Device type, operating system, IP address

• Usage data: Pages visited, purchases, and interactions with the website

• Shipping information: Name, address, and contact details shared with carriers like PostNL and DHL for delivery

How We Use Your Data

Your information is used for:

• Processing orders and payments

• Personalizing your experience on our website

• Improving our website and services

• Sending marketing communications (with your consent)

• Responding to questions, requests, and customer support inquiries

• Fulfilling delivery obligations via shipping providers (PostNL, DHL)

Third-Party Services

We work with trusted third-party services to deliver our products and services:

• Payment Processors: Securely handle payments (e.g., Mollie). They may process your name, address, and payment details.

• Shipping Carriers: PostNL and DHL use your contact details solely to deliver your order. They may subcontract delivery but only for this purpose.

• Website Software & Reviews: Platforms that help manage our webshop or collect reviews may process your data, but only as required to provide their services.

All third parties are bound to keep your data secure and confidential.

How We Protect Your Data

We implement strong technical and organizational measures to protect your data from loss, misuse, or unauthorized access:

• Encryption of sensitive data

• Secure servers

• Access controls

• Regular security audits

Your Rights

Under EU and Dutch law, you have the right to:

• Access your data

• Request corrections or updates

• Request deletion of your data

• Restrict processing

• Request data portability

• Object to processing

• Withdraw consent for marketing at any time

You may also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data is mishandled.

Retention of Data

We retain your data only as long as necessary to fulfill orders, comply with legal obligations, or provide services. Billing records are retained according to Dutch legal requirements.

Changes to This Privacy Policy

We may update this policy. The most recent version is always available on our website. If changes affect data already collected, we will notify you by email.